Contact information
Business Address:
Parralel
2250 Maple Avenue, Suite 1
Los Angeles, CA 90011
United States
Customer Support Hours
Our team is available to assist you during the following hours:
- Monday–Friday: 9:00 AM – 5:00 PM (PST)
- Saturday–Sunday: Closed
- Public Holidays: Response times may be delayed
If you contact us outside business hours, we will respond the next business day.
General Inquiries
For questions about products, shipping, order status, account issues, or general information, you can reach us at:
We aim to respond within 1–2 business days.
Order Support
If you need to modify or cancel your order, please contact us as soon as possible:
- Changes or cancellations are only possible before an order is fulfilled
- Once the order ships, we cannot modify the address or cancel the order
When contacting us, please include:
- Your order number
- The email used for your purchase
- A brief explanation of your request
Return & Refund Assistance
For return approval, refund questions, or issues with your order, please email:
To help us assist you quickly, please include:
- Name
- Order number
- Reason for return
- Photos (if applicable)
Please note: Returns must be approved before being shipped back.
Wholesale & Partnership Inquiries
Parralel welcomes collaboration with brands, creators, and partners.
For wholesale opportunities, partnerships, or PR inquiries:
🤝 info@parralel.co
Our team will review your request and contact you shortly.
Mailing Address (Not for returns unless authorized)
Parralel
2250 Maple Avenue. Suite 1
Los Angeles, CA 90011
United States
Unauthorized returns sent to this address may not be processed.